Privacy Policy
Your privacy matters to us at JuniperSableTimber
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather details you willingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. Payment details are also collected when you place orders, though processing is securely handled by our payment partners.
For our corporate clients, we may obtain additional business details such as company registration information, preferred delivery schedules, and budget considerations. This enables us to deliver tailored service that aligns with your business needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating customized arrangements based on your requirements, and communicating about your service needs.
We also utilize information to enhance our services and the overall website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
JuniperSableTimber respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Protection Measures
We treat the protection of your personal data with utmost importance and employ suitable technical and organizational safeguards to shield it. This covers secure data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Data Storage
We store personal data in secure systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during communication between your browser and our infrastructure.
Restricted Access
Access to customer data is granted solely to authorized personnel who require it to deliver services.
Although we implement robust security measures, no internet transmission method is completely secure. We continually enhance our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, rectify, delete, or limit how your personal data is used.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only for as long as needed to deliver our services and meet legal obligations. Retention durations vary by the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: approximately three years after the last service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Web Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors use our site. Cookies help us remember your preferences and assess site performance.
You can manage cookie preferences in your browser settings. Note that turning off certain cookies may affect how the site works. For full details about our cookie practices, please review our Cookie Policy.
External Links
Our site may include links to external websites or services. This privacy policy covers only JuniperSableTimber and our site. We are not responsible for the privacy practices of other sites.
We recommend reviewing the privacy policies of any external sites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal requirements. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions regarding this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
JuniperSableTimber Privacy Team
50 Petunia Row, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.